Wednesday, February 16, 2011

You are a Loser in the Eyes of Debt Collectors!

You know, I have heard some people argue that folks who stop paying their mortgage are losers, who are driving the value of their neighbor’s homes down.
That’s a pretty narrow view of the situation.  
Now, I know there have been abuses out there, and I know there are people who have walked away from homes they could afford to hang onto, but there are plenty of people who have been caught by the downturn and don’t have much choice but to walk.
But let’s take a look at the chain of responsibility.
Who began making loans available to anybody who had a pulse?
Who encouraged their representatives to sell as many loans as possible and collect fees?
Who used their huge marketing dollars to encourage people to take their equity and buy new furniture, new cloths, new cars?
Who stopped doing their due diligence, despite having the resources and where-with-all to do so?
The answers to all those questions are “the lenders!”
It used to be said that lenders would only lend to people who didn’t need the money.  Somewhere along the line that old adage was thrown out the window, along with sound banking practices.
And why?
Because, Wall Street got involved.  There were big time investment firms that began snapping up these mortgages as quickly as the banks could write them.
Often the lender who wrote the loan had sold the loan for a profit before the first mortgage payment was made.  So, why bother with the expense of doing due diligence to make sure the borrower was credit worthy?  It wasn’t going to be their problem to collect?
They wrote the loan, collected upfront fees from the borrower, and immediately bundled and sold the loan to investors tripping over each other to buy them - making money on the backend, as well.
The lenders then took that money, and rolled it into new loans.  The more often they could “turn” the money, the more they made.  So, speed was important.
As long as property was appreciating, they simply did not care who borrowed the money, because the increasing values of property reduced the risk of the loan.
But, in truth, they didn’t really care about the risk, because they knew they would have that loan sold to an investment group before the ink dried.
They were more concerned with lining up more borrowers.  If you recall, you’ll remember TV ads, billboards, radio ads, newspaper ads all encouraging people to take advantage of zero down, no doc loans, or refinances.  Or what about those zero interest rate credit cards?!  All those creative ways to side step lender requirements - like the 80/20 loans.  These were used to get around the requirement to have 20% down, to avoid private mortgage insurance.  Or the home equity loans, where they’d loan up to 110% of the value of your home?!
The point being, lenders were using their substantial resources to encourage consumers to leverage their credit to the max.
With all their resources and in house economists, you can’t tell me they didn’t understand the risks involved.  Obviously, as long as property values increased, all was good.  But they must have had long term projections that foresaw the impact of a downturn in property values.  They had to have seen a slow down coming, yet continued forward, business as usual.
They may not have foreseen the extent of the downturn, but they had to have seen a slow down coming.  You know, they all had high paid economists using the most advanced technology to predict the economy.  They knew the risk, and were willing to take that risk in order to make more money.
What about the argument that the consumer signed the contract and knew what he was signing.  Well, yes and no.  
Have you been to a closing in the last 10-15 years?  It was all about speed of processing.  The sooner everything was signed the sooner everybody got paid.
The closing agent often ran through the docs stating, “And this page says..., sign here.”  If a consumer actually wanted to take the time to read each document, the closing would have taken forever, and there would be a lot of finger taping and sighing.  Not to mention those “looks that could kill.”
Besides, have who read some of the closing docs and mortgage papers?  That stuff is not written to be understood.
Should the consumer have read and fully understood what they were signing, absolutely.  In the practical world, it just didn’t happen.  Rarely did a consumer read the closing documents, let alone hire an attorney to review them.
Herd ‘em in, herd ‘em out..
So when a debt collector starts throwing the “loser” stone, they need to remember that the lender was a fully engaged participant.  Additionally, of the participants, the lender was the more sophisticated, knowledgeable, more capable participant who actively solicited consumers to use the credit available to them.  These same lenders most often waived their opportunity to do their due diligence of the potential borrower and by doing so fully accepted the risk they were taking in agreeing to loan funds to these individuals.
Oh, and one other thing about the consumer signing a contract...  In that contract is usually a provision that says if the borrower does not make the payments as outlined, that the lender can seize the property.  The lender agreed to those terms, as well.  
Obviously, the lenders was OK with the terms since they wrote them.  So, what’s the fuss if the home buyer walks.  The fuss is, the lender doesn’t want the house back either, because there is no equity.  Five-ten years ago, the bank didn’t care, because they would simply sell the house and get their money out.
If an individual walks away from a bad investment, I don’t think that makes him a loser.

So You’ve Stopped Making Your Monthly Payments, Now What?

After considerable anguish you have concluded there’s just no way to continue paying your bills.  Squeeze as you may, the money just isn’t there.  So, now what?
The first thing that is going to happen is, you’ll begin receiving notices in the mail that you have missed a payment and to please bring your account current.
These letters will will become more and more frequent as the amount of time between your last payment and the current date becomes further apart.
On the second month, you’re going to start receiving phone calls.  You really should answer these.  Because depending on your situation, the lender may have an option that will work for you.  Also, most of the folks working in the collection departments of the original creditor are fairly professional.
Though, often this job is farmed out to third parties.  You can expect to get calls from call centers in India - so be prepared.  And you’ll receive calls from folks with chips on their shoulder who assume you are a devious person purposely trying to skip out on your debt.  


There's no way to have a constructive conversation with either.  The folks calling from out of the country stick to their script. If you try to speak logically to them, they simply repeat the script.  The guys with a chip on their shoulder - well, their coming for blood.  They're going to say whatever they can to minimize your self worth and make you feel like dirt.


You need to be recording these calls!  Though there’s not much you can do about callers who have attitude, you do need to arm yourself. 
First thing you’ll want to do is check with your state laws regarding recording conversations.  You need to know what the law is, to be informed.  But, you’re going to want to seriously consider recording any conversation you have with your lender and/or debt collector.  If for no other reason than to create a written document of the conversation.
If you don’t want to talk to the debt collector, tell them you’re recording the conversation and they will disengage almost immediately.  That, in itself, ought to raise a red flag for you.  
Why would they be so adamant that you not record the call, when they are?  What do they have to hide?!
If it were me, I’d record the call, and not tell them...  But, that’s just me.  You can pick-up an inexpensive recorder at Radio Shack or check your local CraigsList.
One thing this will do - psychologically, it makes you more calm.  If you know you’re being recorded, you’re less likely to cop an attitude.  I'll get back to this in a moment.
You may want to turn the recording over to an attorney if the collector has violated the Fair Debt Collection Practices Act (FDCPA).  Even if the attorney can’t use the recording itself, he can recreate a written document of the conversation.
Keep good records - include dates, times, who you spoke with and what is said.  Even though most debt collectors use aliases, still write down their contact name.
The next thing you’ll want to do is get on the internet and look up FDCPA.  Read through that - and not just once.  Take notes!
Look up the Fair Credit Reporting Act, too.  This is dry reading, but you should know your rights.  
Be sure to look up the Federal Trade Commission (FTC), the Better Business Bureau and your State Attorney General.  If you need to file a complaint, these are some of the organizations you’ll be filing the complaint with. 
There are things debt collectors can and can’t do and say, and some debt collectors are notorious for abusing the FDCPA rules.  There are attorneys who do nothing but sue these guys - at no cost to you.  Keeping a good record will help an attorney make a case on your behalf.  You can Google "FDCPA violations" and you'll probably see one or two attorney's advertised in the right column.
I got a bank rep on tape calling me a dirt ball, as he hung up the phone.  I also was able to prove a debt collector called my work after they were specifically told not to and after they agreed not to call my work!  (I had them on tape).  That’s a clear violation of FDCPA rules.
If you do mail anything to a collector, like a Cease and Desist letter, send it certified, return receipt.  Don’t even consider mailing in a letter via normal mail - ‘cause it’ll be lost, and you won’t have any way to prove you mailed a letter to them.
That’s why recording conversations is important.  It’s your word against theirs, and debt collectors, for the most part, have very weak memories.  Try proving you sent a Cease and Desist letter to them, without a return receipt.

If you do agree to some sort of payment get it in writing, and do not send any payment until you have a clear understanding of the amount of the payment and how that payment will be applied.
The Internet is littered with complaints about unscrupulous debt collectors taking your money, and then losing it or applying it in a manner that was not agreed upon.  If it's not in writing, it just doesn't mean diddly...

Oh, and this is important...  As you get further along in the process and your debt gets sold to various collection agencies, you need to know that there is a “clock” running on the Statute of Limitations.  That time line will affect how long they can pursue you for collections.  If you make a payment of any amount, that payment re-sets the clock to zero - starting the timeline all over again.  They will work really hard to get you to make any payment, just to keep that clock ticking.


You know, if you get to feeling bad about the situation - especially because you have always been a responsible, bill paying consumer until the world as we knew it got turned upside down, just remember the entire system is designed to screw the consumer.


Let's say you have a $1,000 dollar VISA you're unable to pay, for whatever reason.  Did you know that one of the reasons those late fees and other fees are imposed, is to simply create value?  the lender will make some attempt to collect, but at some point it's no longer to their advantage to collect.


You see, as those fees add up, the value of that debt increases.  For example, once that original back due balance of $1,000 reaches $1,500 including those nasty fees, they'll sell that debt to a collector for a discounted price of $1,000!
They just got their money back!


Now, that collector owns a debt worth $1,500 that they only paid $1,000 for!  What a steal!  If they collect the full $1,500 they have made a whopping 50% on their investment!  They can generously negotiate that debt down, because they "feel bad" for you, and still make 25%.  


Now I know, there's more to it than that - but you get the gist.  There is nothing about this system that is designed to benefit the consumer.

While you're speaking to these debt collectors, remember there's a very good probability that they are earning a commission based on what they convince you to pay.  They have a vested interest in you paying something.  Not only that, but their continued employment may be tied to their "production."  A lot of these guys have quotas to meet.

They are extremely motivated to convince you to pay something, one way or another!  How this payment or their continued calling impacts you and your family is of absolutely no concern to them.

Expecting Your Lender to Work with You? Think Again!

Ok, first off I’m neither an attorney nor an accountant.  The following is an overview based on personal experience.  The numbers used are not exact etc.  This is not intended to be an in depth analysis, but an overall look at Foreclosure and why banks would rather foreclose on a home rather than negotiate a work out or modification.
For those of you who are over leveraged, upside down or otherwise having difficulty with your finances and are expecting your lender to work with you - think again.
Lenders are in the business to make money.  That’s what they do.  The only way they’ll consider working with you is if it’s financially to their best interest to do so.  Which, makes sense.
Loan modifications are a joke.  Ask any lender who’s out in the market and they’ll tell you very few of these actually make it to closing.  Those that do, provide temporary relief for 3-12 months and then reinstate the previous terms of the mortgage.
And, some Loan Modification actually result in higher monthly payments!  So, be careful!  Really careful!!!


Another strategy to be careful of, is when the lender agrees to a monthly payment reduction while the loan modification is under review.  The review process can be and more often than not, a lengthy process.  So, the relief the reduced monthly payments offer is very welcome.


But what happens is, after six months of waiting for the good news, you get a letter that says, sorry, but your request for a loan modification has been denied.


The kicker is, they then tell you that because you haven't been making your monthly payments in full you have incurred penalties each month, and oh, the difference between what you were supposed to have paid over the last six months versus what you did pay is due NOW along with the penalties!  What?!
So, why will lenders foreclose when there are so many foreclosures on the market?  It just doesn’t make sense, right?  They foreclose and then turn around and sell the house for half or less than half of what you owed.  Crazy right?
Not so much!  
First of all, if your mortgage was packaged and sold off to investors, your mortgage was essentially paid off already.  The bank got all their money plus some profit already.
Take a home with a $100,000 mortgage, and a current market value of $60,000.  You lose your job, and can’t make the monthly payments.  You can’t sell the place (unless you have $40,000 to bring to closing), and you can’t rent it for an amount sufficient to cover the principal, interest, taxes and insurance (PITI).
You have no choice but to call the bank and see what can be done.  I mean, everybody is telling you, call the lender, given the fragile economic circumstances and legislative pressures being applied, they'll work with you.  
Yes and no.  What they'll do first is send you Obama’s Home Affordable Modification Program (HAMP), package.  There's a ton of information to gather and complete this package.  Income statements, bank statements, tax returns, household costs, assets etc.  They need to gather a ton of information about you to determine whether you qualify for a loan modification.
But, if you’re unemployed, you can kiss that option good bye.  You don't qualify because you have no visible means of paying the monthly obligation.  There’s an old saying that says, "Banks will only loan money to people who don’t need it," or something to that effect.
Which, had they adhered to, we probably wouldn’t be in this mess - or at least not as bad a mess.  But, that’s another topic...
So, let's say you have a $100,000 mortgage on a home worth $60,000.  Rule of thumb says the bank will lose about $20-$30,000 whenever they foreclose (off the loan amount).
Their legal costs of foreclosing such as holding costs, costs of selling that the lender will have to pay out of pocket that can easily get add up to $15,000 on a house that size. 
They’ll be reimburse for about 85% of the original loan because they have the debt insured - most likely by your tax dollars. So, on $100,000 dollar mortgage, they’ll be reimbursed $85,000.  So, there's another $15,000 potential loss.
So, they have $100,000 mortgage and $15,000 additional costs to foreclose, for a total potential loss of $115,000.  $115,000 minus the $85,000 they get reimbursed, puts their loss at $30,000.
All they have to do, to break even is, sell the house for $30,000.
If they foreclose on you and take the house back, they can easily sell that house at a discount for $40,000 and be ahead of the game.
They have the $85,000
$85,000 + $40,000 = $125,000.  Now deduct their loss from the gain and you can see why foreclosure is appealing.  $125,000 - $115,000 = $10,000 they gained by foreclosing.
What if they agree to a short sale?  Again, if the house has a market value of $60,000 and an offer comes in at $54,000 they’re golden!  
$85,000 + $54,000 = $139,000.  Subtract their loss:  $139,000 - $115,000 = $24,000!  Remember, they can sell your house for as little as $30,000 and break even.
Plus, they can hold your feet to the fire for their “loss” - the difference between $100,000 and $54,000, or a $46,000 deficiency judgement.
They may negotiate that with you to pay off that deficiency judgement with reduced monthly payments.  They may even cut you some slack and discount the deficiency judgement to say, $18,000.  Which, most folks will gladly accept to get that $100,000 monkey off their back.
To the bank, that extra $18,000 is just gravy.
Let’s not forget the interest they collected on your mortgage while you were able to make your payments.
Now ask yourself, why would they try to keep you in your house, when they can make more money by giving you the boot?  
Again, let me reiterate, that the numbers I have used are for an example only and will differ with every lender and any scenario.  
The point being is, for the most part, it just doesn’t make financial sense for a lender to work with you.  They will make more money for their shareholders by kicking your butt out.
Why do you think the lenders have done so well all of a sudden, and been able to pay off their government loans?  
They took our tax dollars to bail themselves out, and used those funds to foreclose on taxpayers homes, and resold them at a profit.
Isn’t it great?!  
Nobody is even questioning the lender’s practices!  Well, they’re starting to, but then your legislators are probably going to step in to help protect the lenders, once again...